![]() ![]() Every question won’t be answered, we don’t reply to email, and we cannot provide direct troubleshooting advice. Step 4: Tap on Trust to trust the computer. Step 3: Select Allow in the prompt on your iPhone to allow the device to access your data. Install iTunes Step 2: Open iTunes and connect your iPhone to your computer using a USB cable. If not, we’re always looking for new problems to solve! Email yours including screen captures as appropriate, and whether you want your full name used. Step 1: Install iTunes on your Windows PC using the link below. Read our super FAQ to see if your question is covered. We’ve compiled a list of the questions we get asked most frequently along with answers and links to columns: Related, Kate’s not sure she has the iOS application files, or IPAs, that are associated, but may be able to find them in a Time Machine backup if they haven’t been purged. You may find a similar problem with apps pulled from the App Store that you try to manually copy over, so be warned. In my case, I only had a single old IPA, and while it tried to copy it over and I see the icon on my iPhone, I believe the is too old to run under iOS 11. You may also be able to copy and paste as Apple suggests even if you have the wrong category selected, like Tones. I found I was able to drag an IPA into the On My Device section, where it lit up and tried to sync. However, in iTunes 12.7, there’s no Apps item. For example, click Tones if you’re adding a ringtone ![]() Click on your device in the left sidebar, then click the name of the item that you’re adding. ![]()
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